Terms & Conditions

We accept Credit/Debit Card payments via our payment processing partners NoChex and PayPal. We also accept payments via personal cheque and bankers draft/building society cheque.
The goods will not be delivered until the customer's funds that have been paid to Bay-Bee have cleared in full.

Your order is generated and processed via your own entries into our web site ordering system. Incomplete addresses, typographical, spelling or any errors made by you in completion of this process may result in non delivery, incorrect product identity information being printed or other client generated errors. We cannot refund or assist where the error is generated by incorrect information being supplied by the client at the point of order.

Please note that all transactions will be carried out in Pounds Sterling(£). Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. Bay-Bee monitor prices on a daily basis.

We will not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, Bay-Bee reserves the right to decline orders for bulk or high value purchases.

Your order will be sent to you usually within 5 working days. Any specific delivery times for individual products are listed on the products expanded desciption and can vary from the 5 working days quoted above (personalised products in particular have longer delivery times). Factors such as busy sesaonal periods or items being out of stock may affect this delivery time.

At this stage, you will be passed on to a Secure Order Processing page, your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.

We collect only the basic personal details required to process your order. We will not release your name, address, email address or any other information about our customers to any outside party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.

Your information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it.

We regularly email website news and information updates to those customers who have specifically subscribed to our email service. All subscription emails sent by us contain clear information on how to unsubscribe from our email service.

We never sell, rent or exchange mailing lists.

In accordance with the Privacy and Electronic Communications (EC Directive) Regulations 2003, we never send bulk unsolicited emails, (popularly known as Spam) to email addresses.

We may send emails to existing customers or prospective customers who have enquired or registered with us, regarding products or services directly provided by us.

All emails sent by us will be clearly marked as originating from us. All such emails will also include clear instructions on how unsubscribe from our email service and any future emails. Such instructions will either include a link to a page to unsubscribe or a valid email address to which you should reply, with “unsubscribe” as the email subject heading.

Our website uses "cookies" to track use and allow customers to purchase from our website. Please note that these cookies do not contain or pass any personal, confidential or financial information or any other information that could be used to identify individual visitors or customers purchasing from our website. Please note that you are free to refuse cookies. However, for purely technical reasons this may prevent you from purchasing from our website. This is because anonymous cookies are commonly used to keep track of the contents of customers’ shopping baskets or trolleys during the checkout process. This facility ensures that the items added to (or removed from) your basket are accurately stated when you go to pay.

We guarantee your satisfaction. All of our products come with a no fuss guarantee.

In accordance with the EU Distance Selling Directive and our SafeBuy accreditation, you are entitled to cancel your order at anytime within 14 days of receiving your goods. The cancellation period ends on the expiry of the period of 14 working days beginning with the day after the day on which the you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 14 days of receiving your parcel.

Please note that personalised products are exempt from this returns policy and are unable to be returned. We therefore request that you make sure that any personalisation information is entered correctly at the time as order as mistakes cannot be rectified later on.

Specific sellers on Bay-Bee may have there own variations on the above returns terms and conditions and these will be shown at the top of the Bay-Bee website when required.

Please contact us at the details below:

Postal Address:
Bay-Bee
18 Trinity Gardens
Fareham
Hampshire
PO16 7TL

Email: sales@bay-bee.co.uk
Web: www.Bay-Bee.co.uk

You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm Bay-Bee or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change with out notice. Bay-Bee owns the copyright in all materials on this site.

All contents and information on this site including without limitation text, graphic and images, is the property of Bay-Bee or the property of their respective owners and is protected by United Kingdom copyright laws.

All trademarks that appear on this site are the property of their respective owners.