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What is the maximum length of name that can be accommodated? Our beautiful faux leather steelback covers can hold a maximum of 26 pages. Therefore, allowing for the customised opening page of each encyclopaedia, the maximum number of letters that we can cater for is 25. | | Will the same page be repeated if my child's name has more than one of the same letter in it? Probably not. We have 208 different illustrations and multiple pages of the most popular letters of the alphabet. We will make every endeavour to ensure that pages do not repeat in our encyclopaedias. However, if there is more of a specific letter in the child's name than we have artwork for, we will go back to the first in the series of illustrations. |
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What happens if I have spelt the child’s name incorrectly? Please make absolutely certain that you double and triple check the spelling of the child’s name before you submit your order as your encyclopaedia will be created around the name as you have provided it. Any alterations necessitate the creation of a completely new book which would have to be charged accordingly. | | When will I receive my encyclopaedia? All orders are fulfilled within 14 to 28 days of receipt. Most will be despatched within 7 working days, subject to business demand. If you require an urgent despatch, please contact us. We will do our utmost to ensure that your requirements are fulfilled. |
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>How will my encyclopaedia be despatched? All books are sent by Royal Mail first class recorded delivery. We can arrange for guaranteed next day delivery by Royal Mail at the appropriate supplement. Please contact us for further information. | | I want my child to learn all the letters of the alphabet, not just those in his own name! Of course you do! Whilst the encyclopaedia has been designed to be personal to each individual child, we understand that there are 26 letters of the alphabet to be mastered! With this in mind, the final page of every encyclopaedia features one image representing each of the 26 letters of the alphabet. |
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You haven’t answered my question! We’re very sorry if we have not addressed your particular concern. We are committed to ensuring that you are completely delighted with your purchase and therefore invite you to contact us with any outstanding queries you may have. |
